Training

Induction

Everybody who joins The Trafford Centre is required to take part in a comprehensive two-week induction programme. Week one is classroom based, covering all essential basic training.  This includes the Employment Handbook; Customer Service Awareness; Fire and evacuation procedures; Health & Safety; Appointed Person's First Aid; Basic Trading Standards; and Basic Data Protection.  Week two covers departmental familiarisation and training.

Training  

Following the successful completion of the 26 week probationary period, every employee will have the opportunity to take part in a range of training courses, including any entry level in house or national qualifications that are appropriate to their role.  A range of specialist training courses are also available, which are tailored to specific job roles.

The Trafford Centre Ltd training portfolio includes:

Health and Safety

The Trafford Centre places the Health & Safety of it's employees and visitiors at the top of it's agenda.  To ensure our employees have the knowledge they need, we provide a range of related courses, including: Health & Safety in the Workplace; Supervising Health & Safety; Risk Assessments; COSHH; Manual Handling; Food hygiene; Occupational Health; Bomb Awareness; and a range of First Aid qualifications.

Customer Service

Excellence in Customer Service is at the heart of The Trafford Centre philosophy, and is the key competence in all job roles.  To ensure our employees are aware of Company standards and different visitor needs, we offer a range of Customer Service training courses.  These include: Welcome Host (accredited by the Tourist Board); World Class Service; Disability Awareness; Visual Impairment Awareness; Hearing Impairment Awareness; a popular Teambuilding Challenge; and 'Respect - relating to your customers' - an interactive Customer Servcie CD Rom.

Vocational 

We offer a range of NVQ programmes which are relevant to employee job roles and departments.  Employees in the Environmental Services Department will have the opportunity to complete BICSc qualifications, and those in Security will attend specific Conflict Resolution and Fire Marshall training.  Additional training for individual employees will be reviewed in their regular Review meetings.

Team Leader and above

A range of tailored training courses are provided for employees with supervisory responsibilities, to ensure that skills are regularly updated, and that standards are consistent throughout the Company.  Training aimed at Team Leaders and above includes: NVQ in Supervisory Management; Introduction to Leadership and Management (ILM); Leadership in the 21st Century; Equal Opportunities for Supervisors; Effective Interview Skills; Progress Reviews; Performance Management; Absence Management; Team Briefings; Presentation Skills and Time Management

The Learning Centre

Employees have 24-hour access to our fully equipped Learning Centre if they wish to work on any of our computer-based training packages - either as part of their individual training programmes, or in their own time.  Packages include: PC skills, Literacy and Numeracy; Languages; Customer Service; and Health and Safety.  A selection of videos are also available, which focus on different aspects of career development.