Fair Trading Zone 

The Trafford Centre is committed to promoting the highest possible level of fair trading and customer service delivery.

Trafford Trading Standards has recognised that the best way to achieve this is through monitored self regulation. The businesses within The Trafford Centre are committed to comply with a code of practice covering areas such as consumer rights, consumer legislation and dealing with complaints.

This has enabled the Trading Standards Service to declare that The Trafford Centre is a ‘Fair Trading Zone’.

Visitors to The Trafford Centre can shop with confidence knowing that all businesses displaying the ’Fair Trading Zone’ logo are dedicated to providing quality goods, quality service and unrivalled customer care. 

A brief guide to FTZ member commitment

The Fair Trading Zone is a voluntary arrangement with businesses trading within The Trafford Centre. All Trafford Centre based traders are invited to join the Fair Trading Zone.

Members of the Fair Trading Zone will:

• Trade fairly within the spirit and the letter of the law.
• Be courteous and friendly to customers at all times. 
• Not seek to mislead and will be open and honest at all times.
• Not engage in high pressure selling
• Have a structured complaints procedure dealing with all complaints where possible within two weeks.
• Ensure that sufficient trained staff are available to deal effectively with consumer enquiries.

Find out how to make a complaint and what your rights are here >>