Key Stages 3 and 4

We have developed a Curriculum Resource Pack to provide a range of resource materials and suggested activities for students aged 11 – 16 years in Key Stages 3 and 4.

The suggested activities can be developed further and tailored for specific schemes of work. A visit to the Centre is not necessary for many of the activities as they are designed to be stand-alone. All materials contained in the pack may be reproduced in educational establishments.

If you are interested in obtaining a pack please email the Education team here >> 

GNVQ/AVC Resources

This section of the website is designed to provide a resource for teachers of GNVQ Leisure and Tourism and AVC Travel and Tourism customer service units.

It was compiled in consultation with a GNVQ/AVC tutor* and it includes a scheme of work and activities for AVC level students and suggested activities for GNVQ level students.

The Trafford Centre depends on customers to use its services. Without customers The Trafford Centre cannot succeed. Giving excellent customer service plays a vital part in helping The Trafford Centre to keep its customers and attract new ones.

* With thanks to Jean Rose from North Manchester Community School for Girls.

Schemes of Work and Resources

AVC Sheme of Work

This unit concentrates on the essential use of customer service to achieve maximum growth in customer numbers and profits.
Download the PDF here >>

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AVC suggested activities

Advanced Vocational Travel and Tourism suggested activities for unit 5 Customer Service.
Download the PDF here >>

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GNVQ suggested activities

Foundation/intermediate leisure and tourism unit 3.
Download the PDF here >>

Intermediate leisure and tourism unit 3.
Download the PDF here >>

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GNVQ Resources

Data Protection Act 1998.
Download the PDF here >>

Complaint handling and customer questions at The Trafford Centre.
Download the PDF here >>

Letters of complaint and compliment.
Download the PDF here >>

Dress standards at The Traford Centre.
Download the PDF here >>

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