The successful day to day operation of The Trafford Centre depends on two key factors – teamwork and communication.
The Director of Operations and management team ensure retail partners in the Centre are given adequate opportunities to put forward their opinions and ideas. With this in mind retailers are represented on various forums that address issues ranging from opening hours and marketing to environmental services and crime prevention.
The Trafford Centre employs a dedicated Retail Liaison Manager and a Catering Quality Manager to ensure effective communications between The Trafford Centre management team and all of its retail and catering partners.
Staff
The Human Resources department produce a quarterly newsletter, which is distributed to Centre staff informing them of topical issues. A bi-monthly Communications Forum gives employees a platform to voice their opinions and suggestions for the continual improvement of the Centre operations.
Partners
Retail and catering partners are kept informed via the Retail Forum and Retail Circle meetings.
A newsletter - Update - is produced quarterly and is distributed to all Centre staff and partners to keep them up to date on Centre issues.
Community
A Community Development Manager maintains good relations with the local community through effective consultation and communication.